Ol’ man winter is still in full force in most parts of the U.S. and the thermostat is getting a good workout at homes and businesses. Some people like it a bit more brisk while others enjoy a toastier feel. Regardless, the temperature outside shifts and people inside like things to remain the same – comfortable and predictable. Sound familiar?
In many workplaces because the temperature inside is always pleasant and outside forces are essentially ignored, it can create a false sense that all is right with the world and nothing needs to change as we work inside the equivalent of a shopping mall – always comfortable. I’ve seen time and time again with many of my clients, this ill-conceived notion that nothing we’re doing really needs to change because once the economy calms down, we can get back to work. What? The public sector has for generations tried to remain immune from the swift and disruptive forces wreaking havoc and this insular feeling has lead to in many cases, arrogance, apathy and inertia – none of these is positive, by the way!
So, what can you do? Great question. Actively monitor those headwinds outside and extrapolate their potential impact to your agency and not just the financial ones, too. Consider the political, social, cultural and environmental factors which may be catalyzing the potential for your agency to redefine its purpose or risk losing relevance. Just because the public sector doesn’t depend on paying customers for a market share doesn’t mean they’re impervious to economic forces influencing customers’ buying habits for services. Email me at firstname.lastname@example.org and I’ll reply with a recommended reading list designed to help you stay current on trends from all sectors enabling you to assemble a draft version of the future so you can help your agency re-position itself to remain credible and relevant. You be the one in your workplace while not pleading that the sky is falling, is on point for consciously and purposefully adjusting the thermostat so people don’t become too comfortable.
Let’s continue our journey in getting better all the time.