Over the last few weeks, our team has consulted with three different organizations of various sizes and spoken at a conference of Human Resource professionals. Organizational leaders had a different purpose for engaging with The Mejorando Group, from injecting an entrepreneurial approach to service delivery to implementing R.A.P.I.D. innovation as a powerful and practical problem solving tool.
Where’s the crossover?
As part of our consulting work, our team travels extensively and we enjoy the Austin experience and as the locals say, Keep Austin Weird. Jim Smith, Executive Director of Austin Aviation, envisions the Airport as much more than a transportation hub. Beyond providing live music and hometown BBQ, Jim is seeking to lead all 300+ employees towards providing a world-class experience way beyond clean rest rooms and comfortable chairs at each gate. Our team was brought in to provide leadership training on how to optimize performance of the entire workforce so that each member could learn how to provide exemplary service and actively contribute to a strategic plan for the airport to be “getting better all the time.”
Cities in California are facing unprecedented challenges as the State has eliminated Redevelopment Agencies and the funding which accompanies it. Tightening the budget belt is insufficient, so it’s time to change your (organizational perspective) pants! Scott Mitnick, City Manager of the City of Thousand Oaks is leading his workforce, who understand that leaner budgets and increasing citizen expectations create exciting and unique opportunities to shed clutter and maximize productivity. Jay Spurgin, Public Works Director, had attended The Mejorando Group’s session on RAPID Innovation at a conference and realized RAPID was just the powerful and practical tool the City’s leadership team needed.. A high performing group already, The Mejorando Group’s President, Patrick Ibarra, offered RAPID as a booster rocket to accelerate the city’s efforts for practical innovation. Afterwards, there were handshakes and high-fiving all around as the group was integrating RAPID into their approach to improved service delivery.
Mike Land, City Manager of Prosper, Texas hosted our RAPID Innovation training workshop and invited staff members from a number of adjacent cities to join in on the workshop. While the weather was a bit uncooperative with tornados touching down in nearby Dallas, the group remained focused on learning and applying the RAPID tool as a catalyst to inject innovation and meaningful change into their organizations. Each of the cities represented are under 10,000 and for them, their workforce members wear a number of hats each and every day. Let us remember that sophistication has nothing to do with size (of organization) and everything to do with leadership, so the spirited group which attended this training workshop were intent on returning and applying RAPID with laser-like precision to help their workforce “get better all the time.”
On April 11th, Patrick spoke at the Western Region Conference of the International Public Management Association of Human Resources (IPMA-HR) in Phoenix. Over 150 HR professional from public sector agencies throughout the western states arrived to learn new solutions to counter today’s challenges, network and enjoy some good ol’ southwest hospitality. Often times, HR professionals are tasked with the responsibility, and opportunity, to bring the most leading edge ideas to help their organizational leaders convert the head winds of change into a tailwind. Patrick presented RAPID Innovation, which has quickly become one of the most influential and effective tools that leaders are using to blend their organization’s desire and critical-thinking skills in order to obtain progressive solutions.
Whether your government is working on an area as significant as these agencies are, or searching for a method to optimize employee performance and communication and interaction with your residents, it all starts the same way. The key to success is to determine where you are and where you want to be. Set your goals. Make your plan. And strategically execute!
Need help with putting a plan together? We’d be pleased to help! Call us at (925) 518-0187 or send us an email at firstname.lastname@example.org and we’ll help you continue the journey to “get better all the time.”